Answers
Frequently Asked Questions
Ingredients, allergens, shelf life, shipping, wholesale and gift vouchers - the questions we are asked most often.
Gift vouchers
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How do gift vouchers work?
Choose an amount, add a message, and we will email the voucher to your recipient. It can be redeemed against anything in the shop, all at once or across several orders, and is valid for three years.
Ordering & delivery
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Where do you ship to?
We ship to residential and commercial addresses throughout Australia. We are not able to ship internationally at this time.
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How much is shipping?
Standard shipping (Australia Post Parcel Post) is $9.83 for up to 2 packs of crackers and $13.44 for more. Express Post is $12.78 and $16.80. Orders over $75 ship free by Express Post.
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When will my order arrive?
Everything is baked and packed to order, which takes up to three days. Orders are generally shipped within 1-3 business days. Orders placed after midday on Thursday, or over the weekend, are dispatched the following Monday.
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Can I return my order?
Because our crackers are freshly baked and packed to order, we are unable to accept returns or exchanges. If your order arrives damaged, please contact us within 48 hours at hello@metteisbaking.com and we will make it right.
Our crackers
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What is in the Traditional Nordic Crackers?
Wheat flour (thiamine, folic acid), rye flour, seeds 24.5% (pumpkin, sesame, sunflower, linseed), sunflower oil (antioxidant (307), antifoam (900a)), oats, salt, baking powder (raising agents (450, 500), free flow agent (170), maize starch). Allergens: wheat, rye, sesame and oats. Always check the pack for the definitive statement.
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What is in the Gluten Free Nordic Crackers?
Gluten free flour (maize starch, rice flour, tapioca starch, rice bran, guar gum), seeds 27% (sunflower, pumpkin, sesame), quinoa, salt, baking powder (raising agents (450, 500), free flow agent (170), maize starch). Allergens: sesame. Always check the pack for the definitive statement.
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Are your crackers suitable for allergies?
Both varieties are nut free, dairy free, egg free and yeast free, and are school safe. Our gluten free crackers are made in the same facility as wheat products and are allergen tested.
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Are they suitable for vegetarians and vegans?
Yes. Both varieties are suitable for vegetarian and vegan diets.
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How long do they keep?
Around two months. There are no preservatives or additives, so store them in an airtight container in a cool, dark place away from direct sunlight.
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Are your ingredients organic?
Some of them. The quinoa flakes, the salt and the gluten free flour are organic.
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Where are they made?
Every batch is mixed, rolled and cut in our purpose-built artisan bakery in Perth, Western Australia. We bake every Tuesday.
Stockists & wholesale
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Where can I buy your crackers in person?
You will find us in gourmet grocers, independent supermarkets, delis, restaurants and wineries across Western Australia. See our stockist list for the nearest one.
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Do you supply wholesale?
Yes - we work with retailers and food service across Australia. Get in touch through our contact form and choose "Wholesale" as the enquiry type.
Help
Frequently asked questions
-
How do gift vouchers work?
Choose an amount, add a message, and we will email the voucher to your recipient. It can be redeemed against anything in the shop, all at once or across several orders, and is valid for three years.
-
Where do you ship to?
We ship to residential and commercial addresses throughout Australia. We are not able to ship internationally at this time.
-
How much is shipping?
Standard shipping (Australia Post Parcel Post) is $9.83 for up to 2 packs of crackers and $13.44 for more. Express Post is $12.78 and $16.80. Orders over $75 ship free by Express Post.
-
When will my order arrive?
Everything is baked and packed to order, which takes up to three days. Orders are generally shipped within 1-3 business days. Orders placed after midday on Thursday, or over the weekend, are dispatched the following Monday.
-
Can I return my order?
Because our crackers are freshly baked and packed to order, we are unable to accept returns or exchanges. If your order arrives damaged, please contact us within 48 hours at hello@metteisbaking.com and we will make it right.
-
What is in the Traditional Nordic Crackers?
Wheat flour (thiamine, folic acid), rye flour, seeds 24.5% (pumpkin, sesame, sunflower, linseed), sunflower oil (antioxidant (307), antifoam (900a)), oats, salt, baking powder (raising agents (450, 500), free flow agent (170), maize starch). Allergens: wheat, rye, sesame and oats. Always check the pack for the definitive statement.
-
What is in the Gluten Free Nordic Crackers?
Gluten free flour (maize starch, rice flour, tapioca starch, rice bran, guar gum), seeds 27% (sunflower, pumpkin, sesame), quinoa, salt, baking powder (raising agents (450, 500), free flow agent (170), maize starch). Allergens: sesame. Always check the pack for the definitive statement.
-
Are your crackers suitable for allergies?
Both varieties are nut free, dairy free, egg free and yeast free, and are school safe. Our gluten free crackers are made in the same facility as wheat products and are allergen tested.
-
Are they suitable for vegetarians and vegans?
Yes. Both varieties are suitable for vegetarian and vegan diets.
-
How long do they keep?
Around two months. There are no preservatives or additives, so store them in an airtight container in a cool, dark place away from direct sunlight.
-
Are your ingredients organic?
Some of them. The quinoa flakes, the salt and the gluten free flour are organic.
-
Where are they made?
Every batch is mixed, rolled and cut in our purpose-built artisan bakery in Perth, Western Australia. We bake every Tuesday.
-
Where can I buy your crackers in person?
You will find us in gourmet grocers, independent supermarkets, delis, restaurants and wineries across Western Australia. See our stockist list for the nearest one.
-
Do you supply wholesale?
Yes - we work with retailers and food service across Australia. Get in touch through our contact form and choose "Wholesale" as the enquiry type.
Still have a question?
Write to us and a real person will answer.